Service Coordinator
- Leadership Impact: You’ll play a key role in leading daily operations and ensuring our caregivers are supported and clients’ needs are met.
- Fast-Paced Problem Solving: You’ll take charge when the unexpected happens—crafting creative, strategic solutions to complex staffing challenges.
- People-First Culture: We value relationships and compassion. You’ll lead with empathy, understanding that caregivers are the heart of our mission.
- Autonomy & Innovation: You’ll have the opportunity to bring fresh ideas, improve systems, and shape how we deliver care through smarter scheduling.
- Staff Scheduling: Build, manage, and optimize caregiver schedules to ensure consistent coverage and excellent client care.
- Strategic Staffing: Balance caregiver availability, skill sets, and preferences with client needs to maximize efficiency and satisfaction.
- Crisis Management: Resolve last-minute call-offs or conflicts calmly and effectively.
- Communication: Maintain open, respectful communication with caregivers, clients, and families regarding schedule updates and changes.
- Support & Retention: Be a trusted resource for caregivers, promoting engagement and job satisfaction.
- Compliance & Documentation: Ensure all scheduling activities meet company standards and state/federal labor regulations.
- Collaboration: Partner with leadership and care management to align staffing decisions with business goals.
- Proven Experience: Minimum 2 years in scheduling, staffing coordination, or workforce management—preferably in home care, healthcare, or a service-based industry.
- Leadership & Ownership: You’ve successfully managed complex schedules and handled high-volume operations with professionalism and composure.
- Strong Communication: You can navigate difficult conversations, maintain positive relationships, and motivate others with confidence and empathy.
- Organizational Mastery: Exceptional attention to detail, follow-through, and multitasking ability.
- Tech Proficiency: Comfortable using scheduling software and Microsoft Office Suite; quick to learn new systems.
- High school diploma or equivalent (some college or HR certification preferred)
- Experience leading teams or mentoring staff in a service-driven environment
- Competitive pay based on experience
- Career growth and advancement opportunities
- Supportive, collaborative work culture where your leadership is valued
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