Veterinary Receptionist

Why Join Our Team:

Cochise Animal Hospital is a modern veterinary practice equipped with state-of-the-art technology and contemporary amenities designed for both advanced medical care and low-stress patient experiences. Our brand new facility features eight examination rooms and the latest veterinary technology to support everything from routine checkups to complex cases.

At Cochise, we believe veterinary medicine is more than a profession—it's a calling. Our team serves amazing clients who are deeply committed to their pets' wellbeing, creating rewarding opportunities to make a real difference in the lives of the animals we treat. Every day presents interesting, diverse cases that allow our veterinary professionals to utilize their skills and expertise.

What Sets Us Apart

• Modern Facility : Brand new hospital with eight exam rooms and cutting-edge technology
• Dedicated Clientele : Amazing clients committed to their pets' health and happiness
• Engaging Medicine : Variety of interesting and rewarding cases daily
• Positive Culture : Energetic, reliable team members who genuinely enjoy their work
• Collaborative Approach : Clear communication and inclusive environment where every voice matters

Join a team where your skills will shine, your growth will be supported, and your passion for veterinary medicine will be celebrated. At Cochise Animal Hospital, we don't just care for animals—we care for each other.

About This Role:

As a Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

What Success Looks Like:

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit:

• Greet clients in a friendly, professional, and efficient manner
  
• Answer multi-line phone system and direct calls accordingly
  
• Maximize clinic productivity through proper scheduling and confirmation of appointments
  
• Prepare, record, and maintain any required documents or medical records
  
• Keep hospital facility disinfected, organized and neat
  
• Obtain deposits and payments from clients
  
• Utilize computer systems like email applications, chat support, and veterinary programs
  
• Educate clients on veterinary services and care

Education & Experience:

• High School Diploma/GED or equivalent required
• At least one year of veterinary reception experience
• Availability Wednesday - Saturday from 7:30 AM - 5:30 PM
• Familiarity with veterinary terminology and protocols is a plus
• Cash handling experience preferred

How We'll Support You:

• Competitive Pay: $18.00 - $21.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: Your voice matters!!

Pay Range: USD $18.00 - USD $21.00 /Hr. EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.