Director of Banquets

Overview

Omni Tempe Hotel at ASU

Located at the corner of University and Mill Omni Tempe Hotel at ASU amplifies Tempes revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms four dining outlets a spacious pool deck retail and almost 36000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is seeking an enthusiastic and organized Director of Banquets to join the team of our upscale hotel. Omni Tempe Hotel at ASU provides Tempe with 36000 square feet of event space.

The Director of Banquets leads all aspects of banquet operations ensuring flawless execution of events exceptional guest satisfaction and strong financial performance. This role partners closely with Conference Services Catering Culinary and Stewarding and sets the standard for service excellence professionalism and operational discipline. The Director of Banquets is a key member of the F&B leadership team and represents the department in all client meetings and on-property planning sessions.

Responsibilities

• Serve as the department head for Banquets and represent Banquets in all client and pre-con meetings.
• Determine event set-ups in partnership with Conference Services and Catering teams.
• Coordinate operational execution with Banquet Service Culinary and Stewarding teams.
• Ensure guest satisfaction through hands-on supervision delegation and adherence to service excellence standards.
• Continuously monitor food quality timing and service flow to ensure flawless execution for every event.
• Maintain accurate pars oversee equipment care and ensure all banquet equipment is properly stored maintained and operational.
• Conduct frequent inspections of all function rooms; generate and follow up on Engineering work orders to maintain spaces in excellent condition.
• Lead train coach and develop all banquet leadership and hourly banquet staff to maintain the highest levels of service standards.
• Brief captains and servers before each function to review event details service procedures timing and guest expectations.
• Conduct regular departmental meetings to communicate goals updates training and performance expectations.
• Foster a culture of teamwork accountability and professional development.
• Maximize departmental profitability through effective labor management cost controls and strategic operational decisions.
• Maintain departmental records including event summaries payroll costs end-of-shift reports equipment logs and administrative documentation.
• Manage staffing levels proactively and adjust according to business fluctuations ensuring appropriate coverage while maintaining financial discipline.
• Coordinate with Stewarding for efficient recovery of food proper handling of leftovers and minimization of waste.
• Establish and uphold high standards of hospitality food & beverage presentation and service delivery.
• Stay updated on food beverage and wine trends that influence banquet experiences and guest expectations.
• Set the pace for the department through visible leadership professionalism and personal involvement in key events.
• Ensure all events meet brand quality and safety standards consistently.

Qualifications

• 3-5 years of experience leading banquet operations in an upscale hotel or resort setting
• Bachelors degree in hospitality is strongly preferred
• Must be able to work flexible shifts including holidays and weekends
• Appropriate professional appearance and presentation
• Exceptional people skills required
• Execute brilliantly all aspects of functions
• Must be detail oriented have excellent communication skills and the ability to perform professionally under high levels of stress
• Strong computer skills required including experience in Microsoft Office Social Tables and
• Must have unexpired Food Handlers or obtain upon hire.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Required Experience:

Director