Lead Loan Servicing Representative

Why Wells Fargo:

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package.

About this role:

Wells Fargo is seeking Lead Loan Servicing Representatives to join the Auto Operations Group in Chandler, AZ . This team is part of our Consumer Lending business.

Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we’re the #1 financial services company to grow YOUR career.

Apply today for opportunities in the following areas:

• Reinstatements
• Legal Letters
• Repossession Operations
• Vendor Support Invoicing
• Impounds
• Aftermarket/Letter of Guarantee/Specialty Operation Support SM
• Loss Recovery
• Payment Operations
• Bankruptcy Operations
• Titles

In this role, you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and complete processes that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing Associate Managers and/or Managers
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and complete processes while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience within auto financial operations and/or automotive industry
• Experience with coaching, mentoring and training
• Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
• Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Excellent analytical skills with high attention to detail and accuracy

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Job Expectations:

• Attend paid training period for 4 weeks - Monday – Friday, 8 am – 5 pm
• Flexible to work any hours between 6 am – 7 pm depending on location
• Work on-site at the location posted
• Hybrid based position
• This position does not offer relocation assistance
• This position is not eligible for Visa sponsorship

Job Location:

• 2501 S Price Road – Chandler, Arizona 85286

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.