Customer Development Manager - Southwest

Job Description:

Work Location Phoenix, AZ

Position Purpose

Acting on own initiative, the Customer Development Manager drives strategic growth and brand exposure across key retail accounts within a defined territory. This role leads account planning, forecasting, and the execution of sales initiatives to meet business objectives, working independently to deliver results.

Functional Responsibility

Essential Duties

• Responsible for managing and selling all brands within the Delicato Family Wines (DFW) portfolio in support of company sales goals
• Manages direct sales calls on retail accounts to develop long-term working relationships with the wine buyers and key distributors / wholesalers to sell in programing and feature activity
• Proactively communicates business issues and opportunities to DFW & Transcendent regional sales teams including programming and distribution gains and losses to assist in the forecasting process
• Manages assortment in retail accounts by facilitating the new item process including distribution of new items, expansion of current items and identifying underperforming/at-risk items
• Recommends and implements strategies that help drive incremental programming and ad support through use of marketing initiatives and Syndicated Data insights
• Partners with Consumer & Strategic Insights team to analyze retailer and market level Syndicated Data to communicate current trends monthly to retail buyers
• Works effectively and respectfully with colleagues, cross-functional teams, and external partners to achieve shared goals and drive results
• Ensures that all business operations, policies, and practices adhere to applicable legal and regulatory requirements to minimize risk and maintain ethical standards
• Prepares and delivers engaging, informative sales presentations as required
• Conducts wine tastings, fund raisers, trade shows and other wine events for and with distributors/ wholesalers

*Other duties as assigned

Non-Essential Duties

Minimum Requirements

Education and Experience

• Undergraduate degree (BA/BS) or equivalent education and/or experience
• 3-5 years in wine or adjacent industry or consumer packaged goods; experience with managing distributor/ wholesaler relationships preferred
• 1-3 years' leadership or management experience

Certificates and Licenses

• Valid driver's license, auto insurance, and vehicle required with an acceptable driving record

Knowledge, Skills, and Abilities

• Demonstrates a foundational ability to clearly and concisely communicate ideas in both verbal and written forms, actively listen, and effectively present company sales strategies to stakeholders with guidance and support
• Engages in learning and development opportunities to achieve personal and professional goals. Is receptive to feedback, demonstrates curiosity, and sees value in continuous improvement
• Applies solid knowledge and independent problem-solving skills to develop relevant, effective solutions, utilizing a methodical approach, assessing risks, and adapting to ambiguity
• Is aware of one's own personal strengths, opportunities, biases and triggers and how they benefit or impede communication and collaboration. Demonstrates empathy for others and seeks mutual understanding
• Is open, flexible, and receptive to others' ideas and understands the importance of group satisfaction. Celebrates the wins of others and models enjoyment and satisfaction from their work
• Understands the fundamental differences between tactical and strategic approaches. Accountable for their role in executing strategic plans. Understands what is meant by seeing "the bigger picture"
• Demonstrates adaptability and openness in times of change
• Proficient in Microsoft Suite Applications and able to utilize syndicated data resources

Working Conditions

• Requires ability to travel frequently and flexibility in schedule to work evenings and weekends as needed
• This is a remote position that requires working from home
• Occasionally may be required to lift and carry cases of wine
• May need to determine color, taste and smell of wine using eyes, tongue, and nose
• May be exposed to weather-related temperature & humidity extremes

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Exempt position. The pay range for this position is $104,709.60 to $163,914.24. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

NOTICE TO THIRD PARTY AGENCIES
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recr...

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