Service Coordinator Central AVE

Job Description

Job Description

Service Coordinator – RWC Group Central Ave

Summary:
The Service Coordinator’s primary function is to support the day-to-day administrative and customer communication needs of the Service Department at the RWC Group Central Ave location. This role helps drive efficient workflow by coordinating customer communication, scheduling service-related activities, supporting work order administration, assisting with technician time tracking, and helping ensure billing and warranty processes are completed accurately and in a timely manner.

Essential Job Functions:

1. Serve as a primary point of contact for internal and external Service Department inquiries, including phone calls, walk-in customers, and email communication.

2. Support the scheduling and coordination of preventive maintenance services, DOT inspections, recalls, and other service-related appointments.

3. Maintain daily communication with customers regarding the status of vehicles in the shop, providing clear and timely updates.

4. Open work orders as directed, update technician notes and comments, and prepare work orders for closing. May close work orders as directed by the Service Manager.

5. Assist the Service Manager and Service Advisor Team in monitoring open work orders to help ensure jobs are progressing properly and are closed in a timely manner.

6. Support billing administration for the Service Department, including organizing documentation needed for customer-pay and warranty-related repairs.

7. Process warranty claims and PIPs for the Service Department, submit claims to manufacturers, and follow up as needed to help ensure payment is received.

8. Help maintain strong communication between customers, service advisors, technicians, and leadership to support workflow efficiency and customer satisfaction.

Working Environment / Physical Demands:
This position works in both an office and active shop environment. The role requires consistent walking throughout the service department and yard, frequent movement between customer areas and shop areas, and stepping up into and out of trucks as needed. May also require standing for extended periods, bending, reaching, and working around heavy-duty commercial vehicles in a fast-paced service environment.

Other Job Functions:
• Maintain Service Department filing systems and records as needed
• Assist with department projects and administrative support tasks as assigned by management
• Perform other duties as assigned to support the success of the Service Department

Skills and Qualifications:
• Strong organizational, administrative, and communication skills
• Ability to manage multiple tasks and priorities in a fast-paced service environment
• Proficiency with Microsoft Office and internet-based programs
• General understanding of mechanical and technical terminology preferred
• Strong customer service skills with the ability to communicate professionally and effectively
• High School Diploma or GED required