Personal Injury and Workers Compensation Coordinator

JOB TITLE: Personal Injury and Workers Compensation Coordinator

FLSA STATUS (Exempt/Non-Exempt): Non-Exempt

SUPERVISION RECEIVED: Reports to VP of Administrative Operations

SUPERVISION EXERCISED: NONE

GENERAL STATEMENT OF DUTIES

Responsible for maintaining all Personal Injury and Workers Compensation patients and records. Primary contact for all PI and WC cases communicating with patients attorneys adjustors or any other third party entities that are involved with the case.

ESSENTIAL FUNCTIONS

Responsible for maintaining all workers compensation and personal injury patient accounts.

Scheduling all appointments new patients follow ups procedures etc.

Maintaining and staying up on managing authorizations internal and external referrals.

Monitor daily folders to ensure proper scheduling and maximum efficiency.

Monitor order flow daily to ensure efficiency and timely patient follow up

Assist in maintaining the groups inbound fax and info email box

Serve as a liaison to referring offices adjustors lien holders and attorneys to build relationships

Meet metrics as set forth within the department

Provides individualized care which encourages the patients ability to maintain or attain the highest practical physical mental and psychosocial well-being.

Answers the inbound line for the team in a consistent pleasant manner.

Uploading documents into the patients charts and ensure all appropriate documentation has been collected and signed accordingly

Demonstrates appropriate knowledge and competence of designated skills identified for this position.

Fosters a positive and professional procedural environment by interacting with all people in a considerate helpful and courteous manner and by participating as a team member.

Consistently maintain proper documentation within the EMR regarding the referrals authorizations and its details

Diligently notifying and following up with patients and external entities as needed within a timely manner regarding their referral(s) and appointments.

Provides official documents and quotes to various entities and submits claims for services rendered for any ASAP entities

Responsible for pulling and returning voicemails within 2 hours

Maintains HIPAA

All other duties as assigned

EDUCATION

High School Diploma / GED Certification

EXPERIENCE

Three to five years work experience in a medical office setting

One to two years work experience with personal injury or workers compensation cases

KNOWLEDGE

Working knowledge of all aspects of the scheduling and referral departments of a medical practice

Strong office and computer skills experience with paperless workflows

Prior use of practice management and EMR programs

Work independently while maintaining a positive attitude

SKILLS

Skilled communicator and ability to work effectively in resolving problems

Solid organizational skills

Exceptional attention to detail.

ABILITIES

Ability to quickly resolve conflict in a respectful manner

Ability to work independently and maintain a positive attitude

Ability to interact with management physicians and teammates at all levels and effectively and professionally.

Ability to communicate in oral and written form.

Ability to be able to meet deadlines in a fast-paced quickly changing environment.

Ability to treat confidential information with appropriate discretion.

Ability to interact with management physicians and teammates at all levels and effectively.

Ability to communicate with teammates and management both in oral and written form.

Ability to be able to meet deadlines in a fast-paced quickly changing environment.

Ability to act as gatekeeper and escalate relevant information to executives as needed.

Ability to treat confidential information with appropriate discretion.

ENVIRONMENTAL WORKING CONDITIONS

Normal office environment.

PHYSICAL/MENTAL DEMANDS

Good visual acuity accurate color vision.

Requires sitting and standing associated with a normal office environment.

Required Experience:

IC