Controls Service Coordinator

Job Description

Job Description

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we're team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you'll fit right in here.

Controls Service Coordinator

Reports to: Controls Service Manager

FLSA Status: Non-Exempt

The Company

MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona and New Mexico. Our company has offices in Phoenix, Tucson, Albuquerque, and El Paso with over 175 employees throughout Arizona, New Mexico and Texas. We are proud members of ASHRAE, ASPE, AEE, and others. We represent over 100 manufacturers, offering innovative systems with flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.

Our team is driven by our purpose: to provide comprehensive, innovative and flexible solutions for our industry partners while operating on a firm foundation of uncompromising character.  MPSW continuously strives to position ourselves as trusted allies who value reputation and partnerships above all.

The Opportunity

We are seeking an experienced Controls Service Coordinator responsible for coordinating, controlling, and directing activities of the controls service department and technicians. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of verbal and written correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment. Participation in other aspects of the Controls business as required. inventory, and training programs.

Responsibilities

• Scheduling of filed service labor and creation of labor bookings.

• Add Service Accounts and Billing Accounts for new Controls Service Customers.

• Ensuring customer satisfaction by over-communicating.

• Creation of Field Service Projects, Work Orders (WO), and POs for procurement.

• Acts as the 1st Point of customer contact on service requests received by phone or email.

• Dispatch Technicians based on urgency of the request and availability of parts and labor.

• Call customers as a reminder of next day appointments and advise customers of schedule changes.

• Communicate expectations in scope and schedule for Preventive Maintenance work between customer and field staff.

• Notify sales staff with details on customer requests for pricing on parts and services.

• Coordination of additional resources with other department managers as needed.

• Support Controls service operations by producing system reports as requested by management.

• Request and track material purchases and delivery in support of Controls service projects.

• Update required technician field tasks with labor assignments based on the weekly schedule.

• Additional job duties may be required.

The Required Profile

• Minimum of 2 years of experience as a Coordinator, Dispatcher or Customer Service Representative.

• Intermediate MS 365 skills in Microsoft Word, Excel, PowerPoint, and Outlook

• Experience with Dynamics 365 Finance & Operations (F&O) helpful

• HVAC, controls contracting, engineering or construction industry experience a plus

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.