Medical Office Receptionist

Job Description

Job Description

Medical Office Receptionist

Position Summary

We are seeking a professional, detail-oriented Medical Office Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while ensuring efficient front office operations. This role requires strong organizational skills, excellent communication, and experience scheduling patient appointments in a clinical setting.

Key Responsibilities

• Greet patients, visitors, and vendors in a courteous and professional manner.

• Answer and direct incoming phone calls, emails, and inquiries.

• Schedule, confirm, and reschedule patient appointments using electronic medical records (EMR) and scheduling software.

• Verify patient information, insurance coverage, and collect necessary documentation.

• Maintain patient confidentiality and comply with HIPAA regulations.

• Manage check-in and check-out processes, including collecting co-pays and providing receipts.

• Coordinate with medical staff to ensure smooth patient flow and accurate scheduling.

• Handle patient reminders, cancellations, and follow-up appointments.

Qualifications

• High school diploma or equivalent.

• Minimum 1–2 years of experience in a medical office or healthcare setting.

• Proven experience scheduling patient appointments and managing provider calendars.

• Proficiency with EMR systems and Microsoft Office Suite.

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Knowledge of medical terminology and insurance verification is a plus.

Skills & Competencies

• Excellent customer service and professionalism.

• Attention to detail and accuracy in data entry and scheduling.

• Ability to handle sensitive information with discretion.

• Team player with a positive, patient-focused attitude.

Job Type: Full-time
Schedule: Monday-Friday; 8:00am-5:00pm
Compensation: Competitive salary based on experience, comprehensive benefits

The Neighborhood Clinic is a trusted family medical practice dedicated to quality healthcare throughout the country. Our mission is simple: to provide compassionate, reliable, and convenient care when people need it most. With a focus on treating patients like neighbors, we deliver personalized medical services in a welcoming environment, without the long waits or barriers often found in traditional healthcare settings. Whether it’s routine check-ups, ongoing health support, or counseling services, The Neighborhood Clinic is committed to keeping communities healthier, one visit at a time.

Company Description

The Neighborhood Clinic is a trusted family medical practice dedicated to quality healthcare throughout the country. Our mission is simple: to provide compassionate, reliable, and convenient care when people need it most. With a focus on treating patients like neighbors, we deliver personalized medical services in a welcoming environment, without the long waits or barriers often found in traditional healthcare settings. Whether it’s routine check-ups, ongoing health support, or counseling services, The Neighborhood Clinic is committed to keeping communities healthier, one visit at a time.