Customer Service Representative

Job Description

Job Description

Purpose of the Position:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Day to Day Responsibilities:

• Manage day to day customer communications.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Experience:

• 4-5 years of experience in customer service
• Bachelors degree preferred or equivalent experience

Required Experience:

• Proven customer support experience or experience as a Client Service Representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Desired Experience:

• Experience in solar module or wafer manufacturing industry
• Experience in glass manufacturing industry
• Experience in manufacturing in clean environments industry

Soft Skills:

• International & multicultural communication & coordination ability
• Strong ownership of achieving plant goals
• Creative and with strong continuous improvement work
• Excellent presentation and reporting skill
• Ability to change the thinking of others to establish longterm behaviors, norms, culture
• An excellent opportunity to join a growing business and technologically advanced industry.
• Our products will be used all over the world