Operations Manager
Job Description
Job Description
Job Title: Operations Manager – Last Mile Delivery
Location: North Phoenix, AZ
Salary: $80,000 – $100,000 annually (DOE)
The ideal candidate has a strong background in workforce planning and operational execution, with experience navigating dynamic labor environments and handling real-time changes in staffing and workflow. This role is well-suited to individuals from restaurant, hospitality, military, logistics, or other industries where adaptability, leadership, and people management are essential. This role has significant growth potential and could evolve into a General Manager or CEO-level position. Key Responsibilities:
- Lead daily delivery operations to meet strict service targets and quality expectations.
- Evaluate current workflows and implement process improvements to optimize performance.
- Manage a variable workforce, including seasonal volume surges and last-minute staffing challenges.
- Develop contingency plans to meet variable labor and staffing demands.
- Support driver teams
- Build and maintain a culture of accountability, positivity, and operational excellence.
- Partner with leadership to strategize long-term business development and resource planning.
- Proven leadership experience managing teams and frontline operations.
- Background in fast-paced, people-intensive environments such as logistics, restaurants, hospitality, military or other.
- Exceptional problem-solving skills and ability to act quickly and decisively.
- Experience with workforce forecasting, scheduling, and contingency planning.
- Hands-on leadership style—comfortable jumping in and supporting your team.
- Strong communication, organizational, and interpersonal skills.
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