Customer Services Manager
- Work in a fun environment with great people
- Free gym memberships and discounts
- Great benefits package that includes 401k, medical, vision and dental
- Opportunities to grow within the company
- Dedication to our members’ successes and goals
- Ability to provide results in every challenge
- Integrity which creates life-long relationships
- Passion for people in the communities we serve
- Pride in what we do and who we are
- Leadership development (ongoing)
- Excellence in execution
- But most of all…. we are more than a gym; we are a family!!
- Have a positive, upbeat, and outgoing attitude
- Are passionate about hospitality and excellence for our members
- Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.
- Have fitness industry experience (preferred)
- Have perseverance to succeed through follow-up and follow through
- Love to constantly learn and grow
- Manage Operations team to ensure policies and procedures are followed at all times
- Hires, trains and supervises operations team members for the Front Desk, Kids Club and Housekeeping Associates.
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as liaison with cleaning team to ensure proper level of cleanliness maintained
- Works in cooperation with GM to manage/process cancellations
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-throughs
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym
- Excellent communication, organization and customer service skills
- Understanding of basic cash procedures
- Basic computer skills
- Ability to handle challenging customer issues with patience, tact and professionalism
- Excellent training skills
- Excellent leadership and management skills
- Current CPR Certification
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