Network Analyst

Description

American Express is seeking an experienced professional to join the Global Payment Network (GPN) team as an Engineer II.The team responsibilities include support for authorization transaction and connections and more than 250 unique functions globally. The GPN team is an End to End team that supports Merchants, Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal/External technical support teams supporting Authorizations and File Transfer.

Skills

Network engineering, Troubleshooting, Infrastructure, splunk, servicenow, customer support

Top Skills Details

Network engineering,Troubleshooting,Infrastructure,splunk,servicenow,customer support

Additional Skills & Qualifications

Responsibilities (may include but are not limited to): - Provide first and second level technical support and business interface to the Global SafeKey End-To-End environment (Proprietary & GNS). - Responsible for managing and driving complex issues involving some or all of the following areas: Authorization Authentication, File Transfer, GNS applications, Partner onboarding, and certificate management. - End-to-end ownership of incidents, driving resolution across Amex technical teams in conjunction with external Partners and Merchants. - The ability to adapt to ever-changing process requirements and tools. - Escalate and drive internal and external teams in the identification and resolution of End-To-End incidents. - Act in a production support role which may include highlighting issues, researching cause/effect/RCA, and solutioning opportunities for improvement or control. - In-depth knowledge and support of established processing requirements. - Proficiency in using multiple systems, tools and platforms to support all regions including U.S., Canada, Latin America, EMEA and JAPA. - Monitor, document and track daily processing in accordance with established SLAs. - Identify, escalate and actively work with Teams throughout the company to support resolution of issues - Leadership- Demonstrate increased self-reliance to achieve team goals - Influence Team members with creative changes and improvements by challenging status quo and demonstrating risk taking. - Accountable to customers (internal and external) to partner closely to resolve technical issues - Accountable to team for completing assigned tasks and deliverables as agreed upon - Accountable to team for delivery of quality work - Candidate must have strong organizational skills, the ability to prioritize urgent tasks, attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of a team. - The successful candidate is expected to take the

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.