Endpoint Specialist

Job Description

Job Description

Years of Experience: 2 years of experience

Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline

Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams.

Responsibilities:

• Advanced troubleshooting

• Performing installations and upgrades

• Managing endpoint security, implementing policies, documenting solutions, and providing hands-on assistance when remote tools aren't sufficient

Requirements

Required Skills:

• Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree

• Public trust security clearance

Preferred Skills

• CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.

• Problem Solving: . Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

• Results oriented : Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance