Night Auditor
DEPARTMENT: HOTEL
REPORTS TO: FRONT OFFICE MANAGER QUALIFICATIONS:
- Must be age 21 or older
- Must pass a pre-employment drug screening
- Must qualify for a gaming license
- High school diploma or GED required
- Must be able to communicate in the primary language used in the workplace (English)
- Ability to stand for long periods and have good finger dexterity
- Experience working at a hotel front desk required
- Experience as a night auditor preferred
- Must be able to work weekends, graveyard shifts, holidays, and nights
- Process guest registration, including posting of payment due
- Close out of the night audit after ensuring all revenue is in balance
- Perform nightly backup of server
- Communicate to management and other desk staff all pertinent shift information
- Perform all arrival and departure procedures
- Provide information about the hotel, restaurant, lounge, and casino to guests
- Excellent organizational skills with an “I can” positive attitude
- Respond to guest concerns/needs in a timely and professional manner
- Maintain room status inventory
- Maintain and clean lobby/common areas as needed
- Manage proper guest payment methods and verifying credit card data per hotel standards
- Maintain updated records of bookings and payment requirements
- Communicate with housekeeping staff to ensure guest rooms are clean and ready before pre-blocking or guest arrival
- Answer the front desk phones in a timely and professional manner
- Maintain a sense of discretion and confidentiality
- Other duties as assigned
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino. DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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