Service Associate - Night
- Greet members and guests with a friendly and professional attitude
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check-in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
- Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
- Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.
- Previous experience in customer service or front desk role.
- Experience or strong interest in the fitness industry is a plus
- Excellent interpersonal skills with a customer-focused attitude.
- Ability to multitask and handle a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Must be able to work overnight hours – 10pm - 6am but may vary on business needs.
- And, of course, someone who embraces our Core Values!
- CPR certification required within 30 days of hire.
- Must attend all mandatory company trainings withing 30 days of employment.
- Follow all current company policies and standard operating procedures, which may be updated or changed over time.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.
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