Technical Support Specialist IV (Job 2914)

JOB TITLE:
Technical Support Specialist IV

JOB #:
2914

DIVISION:
Information Technology

HIRING SALARY:
$56,115.00 annualized ($26.98 per hour)

CLOSING DATE:
All positions are open until filled

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:

This position will provide technical assistance to computer system users. Answer questions or resolve computer problems for clients through the use of remote technology, in person or via telephone. This position will also provide assistance concerning the use of computer hardware, printers or other peripheral hardware.

Duties include but are not limited to:

• Perform minor repairs to hardware, software, or peripheral equipment, within warranty guidelines.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Assist in the deployment of mass software or hardware upgrades or installations.
• Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications.
• Inspect equipment or monitor operating conditions, as necessary, to ascertain compliance with software licensing.
• Evaluate customer requirements and make recommendations on new software or hardware purchases to Technical Support or Support Services Manager.
• Conduct training for Support Center personnel and customers when necessary.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:

The successful candidate will have a bachelor’s degree plus five years’ experience. Additional experience may substitute for education. This position requires knowledge and understanding of Microsoft’s System Center Configuration Manager. General knowledge of computer networking technology, hardware and software installation and configuration, and technical knowledge and experience of microcomputer Operating. This position also requires the ability to establish productive working relationships with diverse customer groups, quickly and effectively analyze software and hardware problems and implement solutions, as well as organize and perform multiple tasks simultaneously.

The preferred candidate will have knowledge of court operations in both limited and general jurisdiction courts.

Travel level: up to 90% within the State. Must have valid Arizona Driver’s License.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full-time, Non-Exempt position.

BENEFITS:

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer