Claims - Field Claims Representative

Make a difference with a career in insurance


At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us


Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Phoenix, Arizona. The candidate is required to reside within the territory.

This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.

Be ready to :

• complete thorough claim investigations
• interview insureds, claimants, and witnesses
• consult police and hospital records
• evaluate claim facts and policy coverage
• inspect property and auto damages and write repair estimates
• prepare reports of findings and secure settlements with insureds and claimants
• use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
• provide superior and professional customer service
• once eligible, become a certified and active Arbitration Panelist

To be an Entry Level Claims Representative:

The pay range for this position is $62,700 - $83,600 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with :

• be available and communicative during your regular business hours
• a desire to learn about the insurance industry and provide a great customer experience
• the ability to work unsupervised
• excellent verbal and written communication skills
• strong interpersonal skills
• excellent problem-solving, negotiation, organizational and prioritization skills
• preparedness to follow-up with others in a timely manner
• a valid driver’s license

Bring education or experience from :

• a bachelor’s degree
• AINS, AIC, or CPCU designations preferred

Benefits in addition to compensation include :

• company car
• company stock options, including Restricted Share Units and Incentive based stock options
• paid time off (PTO)
• 401K with 6% company match

To be an Experienced Claims Representative:

The pay range for this position is $68,200 - $99,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with :

• be available and communicative during your regular business hours
• multi-line claims experience preferred
• ability to completely assess auto, property, and bodily injury type damages
• capacity to work unsupervised
• excellent verbal and written communication skills
• strong interpersonal skills
• excellent problem-solving, negotiation, organizational, and prioritization skills
• preparedness to follow-up with others in a timely manner
• a valid driver’s license

Bring education or experience from :

• one or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• bachelor’s degree or equivalent experience required

Benefits in addition to compensation include :

• company car
• company stock options, including Restricted Share Units and Incentive based stock options
• paid time off (PTO)
• 401K with 6% company match

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.