Inventory Control Supervisor

Description

JOB SUMMARY: Supervises the day-to-day activities of Inventory Control Clerk along with Warehouse employees to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution. Manages day-to-day inventory levels, including inventory purchases, maintenance, and freight damage revenue. Supervisors assigned staff to ensure QCD objectives for efficiency and productivity are met.




ESSENTIAL FUNCTIONS:

1. Supervises Inventory Clerks to ensure effective communication and collaboration between QCD Customer Accounts and vendors regarding routing, promotional activities, new store openings, and other aspects of customer service.

1. Oversees distribution projects such as computer conversions, service level changes, customer requests, and surveys to meet customer needs.

1. Assist in market-wide and occasional product changes to ensure customer accounts are addressed in a timely manner.

1. Responds to purchasing along with Armada complaints and other issues to resolve problems quickly and thoroughly or to forward them for appropriate resolution.

1. Performs the work of Inventory Control, as required, to ensure completion of all work tasks in the event of a staffing shortage.

1. Attends customer (Armada, Purchasing, and Finance meetings to build and maintain strong customer relations.

1. Supervises the daily activities of assigned IC staff to ensure that proper inventory levels are maintained, productivity objectives are met or exceeded, pricing data are accurately maintained, and transportation arrangements are confirmed.

1. Direct and completes period-end inventories and variance reports to accomplish QCD objectives and identify areas for improvement.

1. Disseminates accurate and updated product information, changes, and new promotions to other departments.

1. Performs other related and assigned duties, as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY
Supervises IC Coordinators along with warehouse personnel.

PERFORMANCE CATEGORIES

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: customer service/satisfaction and responsiveness
• Budget
• Employee development
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards

MINIMUM QUALIFICATIONS: Education and experience equivalent to:




Education/Certification:
Bachelor’s degree in materials/logistics management, accounting, or business from an accredited college or university




Experience:
3 to 6 years of relevant work experience in inventory control and/or purchasing, expediting, warehouse in an automated environment. Supervisory experience.




Knowledge, Skills, and Abilities




Knowledge of (B/basic; J/journey; E/expert):

• Supervisory concepts and techniques (J)
• Order processing concepts and procedures (J)
• Routing concepts and techniques (J)
• JDA/JDE warehouse software (E)
• Products (B)
• Promotions (B)
• Customer service concepts and techniques (J)
• PC word processing/spreadsheet software applications (J)
• Inventory procedures (J)
• Inventory levels including reorder, points, minimum, quantity (J)
• New product pricing and information (J)
• Regulatory policies and procedures (OSHA, AIB, HACCP) (J)
• Computer-based inventory control systems (J)
• Supervisory concepts and techniques (J)
• Shipping and receiving (B)
• General accounting principles and practices (B)
• Employee relations concepts and accepted practices (B)

Skill and ability to:

• Supervise and motivate employees in a team-based environment.
• Communicate and coordinate effectively with internal and external customers verbally and in writing.
• Interpret routing or delivery anomalies and identify appropriate solutions!
• Resolve customer complaints effectively and efficiently.
• Maintain optimal inventory levels.
• Manage and motivate employees in a team-based environment.
• Interpret inventory anomalies and identify appropriate solutions.
• Communicate and coordinate effectively with internal and external customers verbally and in writing.
• Work independently
• Work effectively in a general business environment, with a focus on elevated levels of quality and customer service.
• Travel via airplane and drive an automobile.
• Able to operate stand up Forklift, Reach, and Electric Pallet Jack
• Experience with an RF Scanner
• Have General understanding of ERP ( Enterprise Resource Planning) Systems
• Ability to work with Warehouse management system
• Proficiency with Microsoft Suite
• Available to work Saturdays and Mornings during the week
• Understands Cycle counting both Physical and systematic
• Able to lead a team of 14 – 16 Associates
• Act in accordance with GSF’s Values and Creed