ServiceTitan CRM Implementation Specialist
Job Description
Job Description
The ServiceTitan CRM Implementation Specialist is responsible for leading end-to-end implementation and optimization of the ServiceTitan platform across a portfolio of partner businesses. Based in Scottsdale, Arizona, this role serves as the subject matter expert on ServiceTitan, ensuring seamless onboarding, high-quality system configuration, and strong adoption. The position plays a critical role in driving operational efficiency, standardization, and real-time visibility through consistent workflows and reporting.
W Key Responsibilities
- Lead full lifecycle ServiceTitan implementations from initial configuration through go-live
- Configure and optimize ServiceTitan modules including pricebooks, workflows, reporting, and integrations
- Develop standardized templates and processes to ensure consistency across multiple businesses
- Build and maintain detailed documentation, implementation guides, and training materials
- Train business owners and teams on proper use of ServiceTitan and best practices
- Design and deploy custom dashboards and reporting to provide actionable insights
- Ensure data integrity and consistency across all ServiceTitan environments
- Identify process gaps and continuously improve implementation timelines and efficiency
- Provide ongoing post-implementation support, troubleshooting, and system enhancements
- Collaborate with internal stakeholders to improve adoption, standardization, and overall system performance
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