Service Writer / Inside Sales

Job Description

Job Description

Service Writer

Location: In-Office | Monday-Friday, 7:30 AM - 4:30 PM

Pay Range: $22 - $30/hour depending on experience + Performance Bonuses

Are you detail-oriented, organized, and confident communicating repair options to customers?

Do you take pride in building accurate proposals that protect profitability and move jobs forward without delays?

We're looking for a strong Service Writer who can generate timely, accurate repair and replacement proposals based on technician findings, and follow those recommendations all the way through to approval.

This role plays a critical part in profitability, customer communication, and operational flow between technicians, dispatch, purchasing, and management.

Why You'll Love Working Here

• Family-feel culture - Leadership knows your name and values your contribution.
• Privately owned & involved leadership - Not private equity. Decisions are made locally and thoughtfully.
• Growing company with opportunity - Advancement potential as departments expand.
• Continuing education matters - Access to Interplay and scheduled trainings.
• Company events & celebrations - Team parties and events throughout the year.
• Performance bonuses - Your accuracy and follow-through directly impact results.

If you're someone who likes structure, accountability, and seeing projects through from start to finish, this is a strong fit.

Benefits

• Medical (multiple plan options to choose what works best for you and your family)
• Dental
• Vision
• Life Insurance
• HSA
• 401(k)
• Paid holidays
• Sick leave
• Vacation - Up to 3 weeks accrued based on tenure

What You'll Be Responsible For

You will generate accurate and timely repair and replacement proposals based on technician recommendations for both residential and commercial customers.

Key responsibilities include:

• Researching parts cost and availability
• Building accurate material lists and staging requirements
• Generating electronic purchase orders
• Creating detailed repair and replacement proposals with correct part numbers and vendors
• Ensuring proposals for:
  • Inoperable equipment are sent within 24 hours
  • Operational equipment are sent within 48 hours
• Obtaining internal approval prior to sending proposals
• Maintaining and updating the Commercial Quote Log
• Tracking and following up on all pending recommended work until approved or declined
• Creating new work orders for approved jobs and forwarding them for scheduling
• Assisting customers in prioritizing repairs vs. replacement decisions
• Educating customers on additional products or services
• Supporting dispatch and customer service when needed

This role directly impacts gross margin, scheduling efficiency, and customer satisfaction.

What We're Looking For

Required:

• High school diploma or GED
• Minimum 2 years in customer service, estimating, or related experience
• Strong written communication skills
• Ability to multi-task and manage multiple active proposals
• Strong organizational skills
• Proficiency with Excel, Word, and Adobe Acrobat
• Advanced customer service skills

Preferred:

• Knowledge of HVAC, plumbing, or electrical industries
• Experience with ServiceTitan or similar software
• Understanding of gross margin and job costing principles

A Final Word

This role is for someone who understands that quoting isn't just typing numbers, it's protecting profitability, supporting technicians, and guiding customers to make informed decisions.

If you're organized, responsive, financially aware, and motivated to follow through until work is approved and scheduled - we'd love to connect with you.