Patient Service Representative

Patient Service Representative

The Patient Service Representative serves as a key point of contact for patients, providers, and internal teams, delivering exceptional service while ensuring efficient and accurate access to care. This role supports patient scheduling, registration, communication, and coordination of services in a fast‑paced healthcare environment.

Key Responsibilities

• Schedule, register, cancel, and manage patient appointments for multiple providers using established scheduling criteria and department guidelines.
• Respond to a high volume of phone, fax, email, and electronic communications with a strong emphasis on accuracy, efficiency, and professionalism.
• Provide patients with information regarding clinic services, hours of operation, directions, billing inquiries, and referrals to appropriate departments.
• Assist new patients by explaining available services, care processes, and provider availability.
• Communicate referral and authorization statuses clearly and timely to patients.
• Utilize approved phone scripts, clinical decision trees, and independent judgment (within scope of training) to assess appointment type, urgency, and appropriate routing of patient inquiries.
• Deliver clear and accurate pre‑procedure and exam preparation instructions, including laboratory requirements and other necessary preparations.
• Send complete and accurate communications to internal teams, physicians, and external healthcare providers.
• Ensure timely patient discharges and transfers while adhering to safety policies for patients and staff.
• Appropriately utilize supplies and actively participate in recycling and re‑use initiatives.

Training

• Role‑specific onboarding and systems training provided.

Additional Skills & Qualifications

• Minimum of 1 year of experience in a patient‑focused healthcare environment.
• Medical Assistant or Certified Nursing Assistant (CNA) diploma or certification preferred.
• Bilingual in Spanish highly preferred.
• Strong communication, organizational, and multitasking skills.
• Commitment to patient safety, service excellence, and operational efficiency.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.