Enrollment Specialist

Success in this role depends on your ability to establish trust with parents during the opening moments of a conversation. This position suits candidates who find energy in outreach work, maintain disciplined follow-up habits, and can articulate a non-traditional learning model without depending on prepared scripts. If you tend to avoid phone-based communication or prefer work without transparent performance standards, this role will not align with your strengths.

Unbound Academy operates as a tuition-free virtual public charter school with a distinctive educational framework. Students complete their core academic requirements in concentrated time blocks supported by AI-driven learning tools, then dedicate the remainder of their day to skill-building through hands-on projects and enrichment activities. You will serve as the initial substantive contact point for families considering this alternative.

Your weekly work includes prompt response to incoming inquiries, shepherding families through each stage of the admissions pathway, and advancing them from curiosity to completed enrollment. You will also attend local community events on behalf of Unbound Academy to cultivate new leads and expand visibility within your region. During slower enrollment periods, you will support broader school operations while remaining prepared for the next admissions cycle.

If you seek a position where your communication discipline, follow-through, and personal accountability shape enrollment outcomes directly, we are interested in speaking with you.

What You Will Be Doing

• Reaching out to new inbound leads within a 24-hour window and opening admissions discussions via phone
• Describing Unbound Academy's virtual learning structure and enrollment procedures using straightforward, accessible language
• Sustaining regular follow-up to advance families from initial inquiry through application and into enrollment
• Recording all engagement in a CRM system with precise notes, defined next actions, and current pipeline status
• Planning and facilitating local recruitment events across Texas or Arizona to introduce the school and gather prospective leads

What You Won’t Be Doing

• Allowing inbound leads to remain unaddressed while managing administrative backlog
• Relying on inflexible scripts or functioning as a high-volume transactional call center
• Participating in events without actively presenting or pursuing new lead generation
• Devoting most of your hours to back-office tasks during periods of active enrollment demand

Enrollment Specialist Key Responsibilities

Transform incoming family interest into qualified, well-informed applicants who successfully complete enrollment at Unbound Academy.

Basic Requirements

• Located in Arizona with availability for a hybrid work arrangement
• 1–2 years of customer service experience or comparable customer-facing work
• Background working directly with children or families (examples: schools, camps, childcare, tutoring, or related settings)
• Confident making regular phone calls and shepherding families through processes with multiple steps
• Solid verbal communication abilities with capacity to establish trust rapidly
• Working knowledge of CRM platforms or digital tools for lead tracking

Nice-to-have Requirements

• Prior experience in admissions, enrollment, inside sales, or lead qualification functions
• Track record organizing or delivering presentations at community events or outreach initiatives
• Academic background or coursework in communications, education, or a closely related discipline

About Unbound Academy

Unbound Academy is Arizona’s first virtual, tuition-free charter school, designed to make grades 4-8 limitless, personal, and exciting. This isn’t just an alternative to the traditional school system. It’s a revolutionary way for your family to reclaim time, unlock potential, and reimagine what education can be.

At Unbound Academy, students can master their core academics in just two hours a day. Our teachers use an AI-powered learning model to adjust to each child’s pace and interests, ensuring progress happens twice as fast as in a typical classroom.

By cutting out the fluff and streamlining coursework, we not only make a significant academic impact—we make learning fun, personal, and incredibly effective.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $20 USD/hour, which equates to $40,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Crossover Job Code: LJ-5759-US-Surprise-EnrollmentSpec