SENIOR SALES SUPPORT ADMINISTRATOR

Location: Onsite 5 days/week at Phoenix, Arizona HQ office location Job Type: Contract | ASAP - July 2024 Compensation Range: $30.00 - 33.66 per hour Our client, a global leader in beauty and cosmetics, is seeking a dynamic and experienced Senior Sales Support Administrator to join their team! As a Senior SSA, you will play a pivotal role in ensuring the seamless delivery of concierge-level customer service to internal customers, as well as overseeing process execution and administrative office support activities for the Account Concierge and Sales teams. The ideal candidate is a proactive and results-oriented individual with a passion for delivering exceptional customer service and leading a high-performing team. Responsibilities:

• Provide white-glove, concierge-style customer service to sales representatives. This includes answering incoming calls, monitoring and solving support desk tickets, processing orders, and execution of related marketing programs.
• Maintain knowledge of the products and FAQs.
• Utilize systems and department tracking tools and processes to ensure standard department practices and SOPs are followed.
• Process sales orders timely and accurately.
• On occasion, communicate with warehouse and Fedex/UPS/freight forwarders as appropriate.
• Understand and maintain adherence to departmental and corporate procedures and timelines.
• Internally fulfill and ship orders and marketing requests, as needed.
• Effectively prioritize the daily responsibilities, management of order and ticketing system, phone calls and office requests, both individually and within the Concierge Team.

Qualifications:

• Experience level: Experienced
• Education: Bachelors
• 5+ years corporate business or related job experience preferred.
• Strong proficiency with Microsoft Suite including Word, PowerPoint and Excel.
• Excellent organizational and communication skills.
• Attention to detail.
• Ability to multi-task in heavy workload environment.
• Ability to work under pressure.
• Analytical ability.
• Flexible, persuasive, and diplomatic.
• Strong team-building skills.

JOBID: 1038648 #LI-CELLA #LI-KD2 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.