Centralized Support Specialist I

Job Description

Job Description

Job Title: Centralized Support Specialist I
Job Description

As an inbound healthcare contact center representative, you will manage phone and message inquiries from patients and those involved in their care, navigating the complexities of a healthcare system. Your role will include addressing needs related to insurance, billing inquiries, and appointment management. You will become comfortable navigating various healthcare aspects such as medical records, authorizations, referrals, and coordinating care among care partners like pharmacies, testing laboratories, specialists, and insurance providers.

Responsibilities

• Collaborate with providers and operations team members to complete urgent tasks.
• Ensure a positive virtual experience using our technology suite, including Slack, Google Suite, Zoom, and the Electronic Medical Record System 1Life.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.

Essential Skills

• Minimum 1 year of high-volume contact center experience and an additional year of direct customer service experience.
• Alternatively, 2 years of high-touch, patient-facing healthcare service roles within the last 4 years.
• Strong written and verbal communication skills, including impeccable phone manners.
• Proficiency in multitasking with computers and phones while navigating multiple software systems simultaneously.

Additional Skills & Qualifications

• Scheduling appointments, patient registration, patient access.
• Knowledge of medical terminology, medical billing, medical claims, insurance verification.
• Experience with medical records, prior authorization, and electronic medical records.

Why Work Here?

Enjoy a competitive salary with a pay bump upon permanent placement. Benefit from a paid sabbatical after 5 and 10 years, alongside an Employee Assistance Program offering confidential advice on stress, anxiety, financial planning, and legal issues. Receive comprehensive medical, dental, and vision plans, as well as free One Medical memberships for yourself, your friends, and family. Take advantage of pre-tax commuter benefits, PTO cash outs, life insurance, disability insurance, and a 401K match.

Work Environment

This role involves handling high-volume inbound calls and tasking between calls, focusing on customer service and HIPPA compliance. Training is classroom style with a strict 0 tolerance policy for attendance during the first 5 weeks. This position requires 100% in-office presence, with shifts available between 6am-6pm and a requirement to work at least one weekend day. Shift bids will determine your schedule, and training takes place Monday through Friday, 8:00am – 5:00pm, for five full weeks. A shift differential applies for hours worked Monday through Friday from 6pm – 7am and all day Saturday and Sunday.

Job Type & Location

This is a Contract to Hire position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.