Insurance AR Follow-Up Specialist

Job Title: Insurance AR Follow-Up Specialist (Contract-to-Hire)

Location: Phoenix, AZ 85016

Industry: Healthcare / Revenue Cycle

Schedule: Monday to Friday - 8:00am to 5:00pm

Pay: $18.50 – $25.00/hour

Benefits: This role is eligible for medical, dental, and vision coverage, 401(k), paid holidays and plus PTO.

Job Description:

The Insurance AR Follow-Up Specialist is responsible for managing outstanding accounts receivable by working directly with insurance companies to resolve unpaid or underpaid claims. This position requires a strong understanding of billing processes, denial management, and high-volume follow-up in a fast-paced environment.

Key Responsibilities:

• Follow up on unpaid and underpaid claims with government and commercial insurance payers in Arizona
• Manage a daily workload of 45–55 accounts using NextGen work queues
• Review and interpret EOBs to identify discrepancies and denial reasons
• Investigate and resolve claim issues via payer portals and outbound calls
• Prepare and submit appeals for denied claims
• Track and trend payer issues to support resolution and process improvements
• Maintain accurate and timely documentation of account activity

Qualifications:

• Minimum 1.5+ years of insurance AR follow-up experience
• Experience handling high-volume workloads (40+ accounts/day required)
• Knowledge of government and commercial insurance, including AHCCCS
• Experience with denials and appeals processes

Perks:

• Strong team culture with office events and potlucks
• Opportunity for long-term growth and permanent placement
• Stable, structured work environment with clear productivity expectations
• Leadership support and hands-on training to ensure success

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.