Client Care Specialist

Job Description

Job Description

Job Title: Client Care Specialist (Non-Medical Home Care)

Location: Maricopa County
Job Type: Full-Time
Reports To: Chief Operating Officer

Position Summary:

The Client Care Specialist is a critical member of the care delivery team, responsible for ensuring the provision of high-quality, client-centered non-medical home care services. This role encompasses direct client support, scheduling, care coordination, and staff training. The successful candidate will demonstrate strong interpersonal skills, sound judgment, and a commitment to service excellence in a fast-paced and dynamic environment.

Essential Duties and Responsibilities:

Direct Client Care (25%)

• Deliver non-medical assistance to clients in their homes, including companionship, light housekeeping, meal preparation, and support with daily living activities, including personal care.
• Monitor client satisfaction and report any changes in condition or concerns to the care team.
• Foster positive relationships with clients and their families to promote trust and continuity of care.

Scheduling (30%)

• Develop and maintain accurate caregiver schedules to ensure consistent coverage and continuity of care.
• Respond to scheduling changes and emergencies, coordinating replacements as needed.
• Communicate schedule updates professionally and promptly to caregivers and clients.
• Participate in the after-hours on-call rotation, including weekends and holidays.

Care Coordination (30%)

• Act as the primary liaison between clients, families, and caregivers to ensure care plans are implemented and updated appropriately.
• Conduct client assessments for assigned caseloads.
• Perform regular check-ins and on-site visits to evaluate service quality and client satisfaction.
• Lead and participate in daily and weekly care plan meetings with internal staff.
• Address and resolve client and caregiver concerns in a timely and professional manner.
• Provide exceptional customer service through effective verbal and written communication.
• Maintain caregiver credentials and ensure compliance with documentation standards.
• Prepare and manage case-related documentation, including care plan books and client folders.
• Review timesheets and maintain accurate records for billing and payroll purposes.

Staff Training with Clients (15%)

• Conduct in-home training and orientation for caregivers, ensuring adherence to care protocols and client-specific needs.
• Support caregivers in understanding client routines, preferences, and expectations.
• Reinforce company policies and best practices during training sessions.
• Assist with onboarding, staff development, and participation in the hiring process for direct care workers.

Qualifications:

• High school diploma or equivalent required; post-secondary education in caregiving, human services, or a related field preferred.
• Minimum of 1–2 years of experience in home care, caregiving, or a related service-oriented role.
• Demonstrated ability to manage multiple priorities and adapt to changing circumstances.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office applications.
• Commitment to providing compassionate, client-focused care.

Additional Requirements:

• Valid Driver's License: A valid driver's license and reliable transportation may be required to serve immediate client needs.
• Background Check: Successful completion of a criminal background check and drug screening.
• Arizona Fingerprint Clearance Card: Required upon completion of new hire paperwork.
• Training: Completion of CPR and First Aid Training with a current valid certification.
• TB Test: TB Test within the past 12 months.

Working Conditions:

• Frequent travel to client homes is required.
• Occasional evening and weekend availability is expected.
• Must be able to lift up to 25 lbs and perform light physical tasks.
• Hybrid position
  • 50% in the office environment or field
  • 50% remote work