Shift lead (Del Taco)

Key Responsibilities:

1. Team Supervision & Leadership:

• Lead and supervise team members during your shift to ensure tasks are completed according to Del Taco’s standards.
• Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity.
• Ensure that staff members are adhering to safety and food handling procedures.
• Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently.
• Assist in managing team performance, providing feedback, and addressing issues as they arise.

2. Customer Service Excellence:

• Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Monitor the service area to ensure that customer orders are processed quickly and correctly.
• Lead by example in providing exceptional customer service and handling difficult situations with professionalism.

3. Operational Efficiency:

• Oversee daily operations, ensuring the restaurant runs smoothly during your shift.
• Ensure food is prepared according to Del Taco’s quality standards, including portioning, food safety, and cooking times.
• Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods.
• Ensure that equipment is used safely and properly maintained throughout the shift.

4. Inventory & Stock Management:

• Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations.
• Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste.
• Monitor food and beverage stock levels and assist in replenishing as necessary.
• Ensure stock rotation is followed to avoid product expiration and reduce waste.

5. Health & Safety Compliance:

• Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness.
• Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms.
• Assist in conducting regular safety and sanitation checks, reporting any issues to the manager.
• Ensure team members are properly trained in food safety and cleaning procedures.

6. Cash Handling & Register Operations:

• Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently.
• Monitor cash handling procedures and ensure the team follows the correct protocols.
• Assist in cash reconciliation at the end of the shift and ensure proper handling of funds.

7. Shift Opening & Closing:

• Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly.
• Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks.
• Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night.

8. Additional Responsibilities:

• Assist in implementing company policies, promotions, and marketing initiatives.
• Provide support during high-traffic times to ensure smooth restaurant operations.
• Perform other tasks as assigned by the Assistant Manager or Restaurant Manager.

Qualifications:

• Experience:
• 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role.
• Previous experience working in a fast-paced, customer-focused environment.
• Skills:
• Strong leadership and communication skills, with the ability to motivate and direct a team.
• Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction.
• Strong organizational skills, with the ability to prioritize tasks during peak hours.
• Ability to train and guide new team members.
• Basic understanding of food safety, cleanliness, and restaurant operations.
• Education:
• High school diploma or equivalent required.
• Some college coursework or a related certification in hospitality or food service is a plus.
• Physical Requirements:
• Ability to stand for long periods and perform physical tasks during the shift.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Compensation:

• Competitive hourly wage based on experience.
• Employee discounts on food and beverages.
• Health benefits (medical, dental, vision) for eligible employees.
• Paid time off and other benefits (dependent on the employer).
• Opportunities for career growth and advancement within the company.