Oracle HCM (HR & Payroll)
Summary
Seeking a Talent Service Delivery Lead to implement and optimize Oracle HCM Cloud HR Help Desk and enhance Talent Operations. This role will improve associate experience, case management, and service delivery across HR functions.
Responsibilities
- Lead end-to-end Oracle HR Help Desk setup – requirements, configuration, testing, and support.
- Design and improve workflows, SLAs, queues, and knowledge base for better HR service.
- Work with HR, IT, and business teams to integrate Help Desk with Core HR, Payroll, and Talent .
- Conduct training, documentation, and post-launch support .
- Analyze and enhance HR processes for efficiency and automation .
- Track and report case metrics, resolution times, and satisfaction .
- Ensure data security and compliance with standards.
Qualifications
- 5 years’ experience with Oracle HCM Cloud – HR Help Desk .
- Strong in workflow and SLA configuration , knowledge management , and HR processes .
- Experience with chatbots , ServiceNow , or similar tools.
- Excellent communication, analytical , and stakeholder management skills.
- Experience in global or enterprise deployments preferred.
Top Skills
- Oracle HCM Cloud – HR Help Desk
- HR Service Delivery Optimization
- Case Management & Knowledge Base Setup
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