CSM (Fleet Success Manager)
- Practices Extreme Ownership.
- Knows how to ask next level questions to get the "Why" behind the "What" and isn't afraid to ask the questions to dig deep for understanding.
- Feels at home working as a member of our Customer Success team. This means they aren’t afraid to mix it up or be held accountable by their team.
- Loves to read, learn, grow, and stretch themselves. Bonus points for each book they’ve read by Patrick Lencioni.
- Thinks of themselves less, while not thinking less of themselves.
- Is comfortable working with clients via phone and zoom meetings.
- Has 2+ years of Customer Success Experience.
- Experience in a SaaS environment with B2B customers.
- Fleet management experience.
- Customer Engagement: Build and maintain strong relationships with clients to understand their goals and challenges, ensuring a deep understanding of their business needs.
- Product Expertise: Develop a comprehensive knowledge of our products and services to effectively guide customers on best practices and solutions.
- Proactive Problem Solving: Anticipate customer needs and proactively address potential issues, ensuring a seamless customer experience.
- Customer Advocacy: Act as a customer advocate within the organization, collaborating with cross-functional teams to drive customer success and satisfaction.
- Hungry for Success: Demonstrate a relentless pursuit of customer success, consistently seeking opportunities to exceed expectations and drive value.
- Humble Approach: Approach challenges with humility, actively seeking feedback, and continuously learning to improve both individual and team performance.
- Smart Decision-Making: Use of emotional intelligence to analyze issues, evaluate potential solutions, and create and implement a plan.
- At least 2 years of work experience in either Fleet Management OR At least 2 years’ experience working in a SaaS organization in a customer facing role.
- Basic proficiency in MS office products and CRM Software
- Excellent verbal and written communication skills
- Self-motivated and self-directed while also being team oriented
- Good follow-up skills, adaptability to process changes, and a strong sense of ownership.
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