DIRECTOR OF PEOPLE & OPERATIONS

Job Description

Job Description

ROLE SUMMARY:
The Director of People & Operations ensures the business runs smoothly day-to-day by taking ownership of HR, admin, and internal operations. This role supports the owner by managing the people, processes, and systems that keep projects supported.

This is a hands-on leadership role with a strong focus on efficiency, clear communication, and building simple, sustainable processes.

CORE RESPONSIBILITIES

Operations Management (50%)

• Improve and streamline daily workflow
• Create standard operating procedures (SOPs) for daily workflows
• Identify bottlenecks and implement processes that save time/money
• Build simple systems for project coordination, documentation, and reporting
• Review and optimize internal processes for efficiency

HR & People Operations (35%)

• Manage hiring, onboarding, and basic compliance needs
• Create clear expectations, roles, and job descriptions for employees
• Manage payroll, timecards, attendance, scheduling
• Handle employee relations and performance management
• Create and maintain employee handbook, policies, and compliance
• Develop training structure: safety, skills, expectations

Administrative & Business Support (15%)

• Handle paperwork, forms, vendor coordination
• Support payroll processing/benefits coordination
• Assist with billing, invoicing follow-up, light booking tasks

SKILLS AND STRENGTHS NEEDED:

• Strong communicator who keeps the owner informed and employees aligned
• Organized, process-focused thinker who can simplify chaos
• Comfortable wearing multiple hats in a small business environment
• Experience in operations, HR, training, and process development

FIRST 90 DAYS:

• Clear hiring process that gets the right people
• Operations run smoothly with clear workflows
• Reduction in errors, confusion, and owner’s admin load