Remote Customer Service Specialist
Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You’ll Do
- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM
- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
What We’re Looking For
- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem-solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment is a plus
What We Offer
- Competitive hourly pay based on experience
- Comprehensive benefits including health, dental, vision, 401k, and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
- The chance to support a brand that makes a real impact in the fitness world
Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.
#J-18808-LjbffrRecommended Jobs
Group X Instructor - East Valley Locations
Job Description Job Description Description: Group Fitness Instructor Job Description CLUB POLICIES AND COMPLIANCE Group Fitness Instructors are expected to: Understand, comply with, an…
Fitness Trainer
Job Description Job Description Planet Fitness is Opening in Tucson! Job Summary The Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF).…
Care Provider
Position: Independent Contractor working as a Care Provider (internally known as Direct Support Provider) for Respite, Habilitation, and/or Attendant Care. At BP Warriors Therapy, we are seek…
Customer Service Representative - State Farm Agent Team Member
Job Description Job Description Benefits: ~ License reimbursement ~ Health insurance ~ Opportunity for advancement ~ Paid time off ~ Training & development ~401(k) ~ Bonus based on p…
Production Line Worker
Job Description Job Description Job description Production Worker Job Description We are looking for Production Worker to assist in the manufacturing process at our facility. You will be wo…
Director, Channel Sales, North America (East Coast)
Job Description We are looking for a Director, Channel Sales, North America (East Coast) to join our growing global team at Sectigo. The Director, Channel Sales plays a key role in leading the …
Local CDL Class A Truck Driver Home Daily 1400weekly
Job Description Job Description Description. Class A Recruiting/Overhaul Carriers Ltd. , Drive Class A home daily, steady pay and reliable freight for experienced drivers. Experience Dri…
Family Medicine Physician - Mesa, AZ
Job Description Job Description Family Medicine Physician Location: Mesa, AZ Job Type: Full-Time Schedule: Monday–Friday Practice Setting: Outpatient Clinic with Inpatient Responsib…
Emergency Response Team Security for kids GroupHome Mesa Queen Creek
Job Description Job Description Benefits: Competitive salary Free uniforms Opportunity for advancement Health insurance ???? Now Hiring: Emergency Response Team (ERT) Security Offic…
Psychologist - (Part-time) - Yuma, AZ
Job Description Job Description Psychologist – Veteran Disability Evaluations (1099, Part-Time)• Location: Yuma, AZ • Schedule: 8:00 AM – 5:00 PM (0.5 - 1 day per week) • Compensation: $…