Customer Service Representative
Job Description
Job Description
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Are you someone who excels at helping others, efficiently solving problems, and maintaining composure in high-pressure situations? If so, we would be interested in speaking with you.
About You:You genuinely enjoy interacting with people
You are able to explain concepts clearly, even in stressful situations
You are self-driven and take complete ownership of your responsibilities
You maintain a positive attitude at all times, including before having your first coffee
Communicate with customers via phone, email, or chat, addressing their needs
Assist customers in troubleshooting issues, tracking orders, and answering inquiries
Log customer feedback and ensure organized and efficient operations
Maintain a calm and friendly demeanor, even in challenging situations
Excellent communication skills (both verbal and written)
Basic proficiency in computer skills including email, chat, and web-based tools
A high school diploma or GED
Customer service experience is advantageous but not mandatory; we provide training for the right candidates
Competitive hourly pay plus performance bonuses
Flexible work shifts with evening and weekend options
A supportive team with real opportunities for career growth
Casual dress code and a workplace environment free from drama
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