Dispatcher

Job Description

Job Description

Above and Beyond Delivery is a local Arizona delivery company supporting time‑critical business‑to‑business operations throughout Arizona. Our team is built from people who show up, work hard, communicate early, and take pride in doing the job right - for our customers, our drivers, and each other.

This role is best suited for dispatchers who thrive in a structured, fast‑paced environment, value consistency, and take ownership of ensuring routes run safely, accurately, and on time. Dispatchers play a critical role in supporting a safety‑first culture, reinforcing proper procedures and sound decision‑making while ensuring routes run safely, accurately, and on time.

Please Read Before Applying

We believe in being upfront so there are no surprises after day one:

• This is a high‑responsibility role supporting time‑critical operations
• Much of the work supports overnight and early‑morning routes
• Schedules are structured but may require flexibility based on volume or disruptions
• Must be able to support a safety‑first culture, reinforcing proper procedures and decision‑making at all times
• You'll regularly manage challenges related to drivers, traffic, weather, equipment, and customer deadlines
• Clear communication with drivers is essential - issues must be addressed early, not after the fact

The right candidate for this role is a proactive self‑starter who values accountability, embraces flexibility, and performs well in a dynamic, fast‑moving office environment.

Job Description:

As a dispatcher, you play a critical role in keeping our local, time‑critical delivery operations running smoothly, especially during overnight and early‑morning hours. You are the primary point of contact for our drivers and are responsible for planning, scheduling, dispatching, and monitoring routes to ensure every delivery is executed safely and on schedule. You'll work closely with drivers, customers, and internal teams using modern, paperless dispatch technology, GPS tracking, and barcode asset tracking. Overnight dispatchers are responsible for ensuring routes launch on time, drivers are supported throughout the shift, and service commitments are met with minimal disruption. Successful dispatchers in this role are calm under pressure, proactive communicators, and driven by accountability rather than constant firefighting.

Essential Responsibilities:

• Support a safety‑first culture, reinforcing proper procedures and decision‑making
• Plan, schedule, and dispatch local, time‑critical pickup and delivery routes
• Support overnight and early‑morning delivery routes
• Proactively identify, troubleshoot, and document overnight issues, delays, or exceptions to ensure a smooth handoff to the daytime dispatcher
• Ensure all scheduled routes have complete driver coverage
• Serve as the main point of contact for drivers via dispatch system, phone, text, and email
• Provide consistent, professional support to drivers throughout their routes
• Proactively monitor route progress using GPS and dispatch software
• Communicate delays, disruptions, or changes to drivers and customers promptly
• Manage driver expectations while aligning with operational and customer requirements
• Monitor driver performance, safety compliance, and hours
• Build strong working relationships with drivers, customers, vendors, and internal teams
• Collaborate with customer service and sales to resolve issues and provide solutions
• Utilize and maintain accurate records in the Transportation Management System (TMS)
• Follow and enforce all company and client policies and procedures
• Maintain a professional, calm presence during high‑pressure situations

Work Schedule

• Office‑based role supporting overnight and early‑morning delivery operations
• Start time around 2:00 a.m.
• Scheduled shifts with some flexibility required based on volume and operational needs
• Arizona operations - no long‑haul or nationwide dispatching

Training & Support

• Structured onboarding and operational training
• Hands‑on coaching with experienced leadership
• Ongoing collaboration with operations, drivers, and management

Qualifications:

• Minimum two (2) years of dispatcher experience in routed, scheduled, or last‑mile delivery environments
• High school diploma or equivalent
• Strong organizational and problem‑solving skills
• Ability to work effectively under pressure in a fast‑paced environment
• Strong verbal and written communication skills
• Comfortable using dispatch software, TMS platforms, and Microsoft Office products (Outlook, Excel, Teams, etc.)
• Growth-mindset with a focus on continuous improvement
• Ability to manage multiple priorities and make sound decisions quickly
• Commitment to safety‑focused operations
• Ability to maintain a professional and positive demeanor at all times
• Desire for a long‑term role with growth opportunities

Compensation & Benefits

• Competitive compensation based on experience
• Paid Time Off (PTO)
• Paid holidays
• Medical, dental, vision, telemedicine, voluntary disability and life insurance
• 401(k) with employer match
• Career growth opportunities

Work Environment:

This role is based in a fast‑paced office environment utilizing modern dispatch tools, and GPS tracking. Dispatchers work closely with drivers, customers, and internal teams. While primarily office‑based, occasional visits to the yard or warehouse may occur. The pace is steady, safety is a priority, accountability is high, and teamwork matters. Our culture is built on going above and beyond - for customers, partners, and each other.

Other Duties:

This job description does not cover every task. Additional responsibilities may be assigned as business needs evolve. Dispatchers must be able to work effectively within a team environment.

Above and Beyond Delivery is an Equal Opportunity Employer.