Remote Call Center Agent- State of Arizona

Job Description

Job Description

Job Summary

Call Center Agent- State of Arizona

TeemaGroup

Full-time

In-Office | phoenix, AZ, United States

This job is for the State of Arizona. If you are interested, please send me the following information via email to [email protected]:

1. Full Legal Name

2. Last 5 of your social

3. Resume

4. 2 References

5. Interview Availability

6. Start Date

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business-related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

? Answering incoming phone calls in a fast paced environment

? Resolving Tier 1 level issues

? Reviewing taxpayer accounts

? Verifying, gathering and simultaneously updating key information

? Educating taxpayers of online resources and current tax policies

? Submitting requests for payment arrangements

? Documenting actions taken into multiple systems

? Participating in all team engagement activities

? Meeting performance expectations

Skills Required:

? Strong ability to multitask

? Basic use of Microsoft Word, Excel and Google Workspace

? Basic math skills are required - addition, subtraction, multiplication and division.

? Communicate well both in writing and verbally

? Great interpersonal skills

? Retain knowledge easily

? Creative in problem solving

? Goal oriented

? Organized

Skills Preferred:

Spanish-speaking

Experience Required:

? Previous two positions should each be at least one consecutive year in a fast-paced call

center.

? National call centers in industries such as finance/banking, insurance,

telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher