VP, Commercial Operations

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity: As the VP of Commercial Operations (aka: RevOps here at Valenz), you will provide strategic leadership across Sales Operations and Client Success Operations, owning the full revenue lifecycle from pipeline creation through retention and expansion. This role ensures tight alignment between Sales, Client Success, Marketing, Finance, and Operations to deliver predictable growth, strong customer outcomes, and long-term revenue durability.

You will design and scale the processes, systems, and analytics that govern how revenue is acquired, retained, and expanded—partnering closely with executive leadership to improve customer value, operational efficiency, and revenue performance across all business segments.

Things You’ll Do Here :
Revenue Operations Strategy & Executive Leadership

• Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle.
• Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy.
• Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions.

Client Success & Post-Sale Revenue Operations

• Partners with Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness.
• Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution.
• Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers.
• Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth.

Sales Operations & Pipeline Management

• Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support.
• Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality.
• Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes.

Forecasting, Analytics & Performance Management

• Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance.
• Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis.
• Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions.
• Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making.

Systems, Pricing & Revenue Enablement

• Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams.
• Manages pricing desk operations and deal governance processes.
• Ensures revenue systems support both pre-sale execution and post-sale visibility.

Team Leadership & Cross-Functional Partnership

• Builds, mentors, and scales a high-performing Revenue Operations team.
• Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling.
• Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion.
• Performs other related duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team :

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 10+ years of experience in Commercial, Go-To-Market, Sales, or Revenue Operations roles, with at least 5 years in senior leadership positions overseeing forecasting, pipeline management, and revenue performance across the full customer lifecycle.
• Proven success supporting revenue growth within healthcare technology or services environments (payer, employer-sponsored, or adjacent health benefits).
• Strong financial acumen with demonstrated ownership of revenue forecasting, pipeline analytics, renewal modeling, and performance reporting.
• Deep expertise with CRM and revenue enablement platforms (Salesforce.com, Loopio, Outreach, CPQ tools).
• Experience serving as a primary owner of rev-ops analytics dashboards and reporting platforms (such as Power BI), with deep familiarity, hands-on daily use, and responsibility for ongoing refinement and adoption.
• Strong analytical mindset with the ability to translate data into clear, strategic recommendations.
• Demonstrated ability to partner effectively with Sales, Marketing, Finance, Product, and executive stakeholders.
• Executive presence with strong communication and presentation skills and the ability to align teams around shared objectives.

A plus if you have:

• MBA

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.