Sr. Customer Development Manager, National Accounts

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The goal of Customer Development is to be the indispensable trusted partner to our customers, driving alignment, and simplification across all three tiers. The National Account Sr Customer Development Manager will lead a vertical (assortment strategy/space process/project) at a Tier One Account and own impartial proposals/recs for Category/Shelf/Assortment. Expert in Syndicated Data; providing Insights & Analytics to our retail customers, suppliers and account teams by identifying opportunities and making recommendations that deliver category and customer growth.

Primary Responsibilities

• Ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving
• Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
• Monitor and analyze category, competition, and consumer market data to proactively identify business opportunities and develop actionable category insights in order to deliver category growth
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
• Develop customer-specific insights & recommendations by reviewing analytics, turn insights into action and drive winning recommendations on assortment, shelving, and merchandising strategies
• Operate as the single point of contact for customers, with an understanding of category strategies and overall business objectives, enabling on-going credible customer interaction
• Responsible for planning and implementing category resets
• Operate in a fast-paced environment and manage multiple priorities
• Coordinate Trade Development/RFP requests & information
• Manage a small team of direct reports – own training and onboarding for those team members
• Perform other job-related duties

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor’s Degree with five (5) years of experience within CPG sector; BevAlc preferred
• Expertise in syndicated data ((Nielsen/IRI), Internal Shipment Data, POS Data, Spectra, HH Panel, Numerator, & shopper/consumer insights and demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
• In-depth knowledge of Space Management processes and tools (JDA, Apollo, Space Automation)
• Expertise in Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s and Operations
• Excellent project management skills to effectively managing multiple projects/process improvement initiatives concurrently and achieving deliverables tied to business strategies
• must have JDA/Blue Yonder experience

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.