Provider Support Specialist

Job Description

Job Description

Applicants must reside in Arizona

The Job/What You'll Do:

The Provider Support Services develop relationships with external Housing and Health Opportunities (H2O) providers to build and support the H2O network.

Responsibilities:

• Serve as the primary point of contact and subject matter expert on the H2O program for contracted providers
• Manage high volume of provider inquiries that require research, input, and follow-up to ensure accurate resolution and communication
• Documents and maintains records relative to communications with assigned providers to ensure a mutual understanding of expectations, deliverables, and necessary follow-up
• Plans and leads regular on-site and/or virtual meetings, educational seminars, etc., with contracted providers
• Educates H2O providers regarding appropriate H2O program requirements, including best practices in homelessness services delivery
• Collaborates with various departments or designees to develop training and education as required
• Conducts ongoing review of provider performance and engages in program improvement conversation
• Assist in care coordination for complex cases
• Demonstrate ability to plan, organize, prioritize, and work independently and consistently with limited supervision
• Must be comfortable working in the field with community partners while working independently and in an autonomous manner
• Other duties as assigned

Knowledge, Skills, Abilities:

• Public Speaking, Working Independently, Strong Research Skills, Strong communication skills
• Detail-oriented and organized
• Self-directed
• Experience leading teams and projects
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience:

• 3-5 years of experience in Health, Human or Social Services, or related field, Preferred
• Bachelor's Degree in business, social work, or related field, Preferred

Schedule:
Standard Business Hours, Monday-Friday 8 a.m. to 5 p.m.

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness w/free dependents
• Critical Illness Spouse
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment
• 401K & 401K Roth - Starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.