Network Technician - Desktop Support Technician

Kforce has a client that is seeking a Desktop Support Specialist. This role is 100% onsite in Downtown Phoenix, AZ. Overview: We are seeking an experienced Desktop Support Specialist to provide hands-on technical support for Windows and Mac workstation environments. This role is responsible for the installation, configuration, maintenance, and troubleshooting of end-user hardware, software, and related technologies while delivering exceptional customer service and technical support. Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for end users
• Install, image, configure, and deploy desktop and laptop workstations
• Troubleshoot and resolve hardware, software, and operating system issues
• Create, manage, and support user accounts and access requests
• Support Windows and Mac operating systems in a mixed-technology environment
• Install, configure, and support Microsoft 365 applications, VPN software, and other business applications
• Perform workstation repairs, upgrades, and replacements as needed
• Document issues, resolutions, and support activities within service management tools
• Collaborate with IT team members to ensure timely resolution of technical issues and minimal disruption to business operations
• 5+ years of desktop support experience in a corporate environment
• Hands-on experience supporting both Windows and Mac operating systems
• Experience with workstation imaging, deployment, and repair
• Experience supporting Microsoft 365 applications and VPN technologies
• Strong troubleshooting skills across hardware, software, and end-user technologies
• Knowledge of user account administration and access management
• Strong communication skills and a customer-focused approach to technical support

Preferred Qualifications:

• Experience working in a high-volume enterprise support environment
• Familiarity with ticketing systems and IT service management processes
• Ability to prioritize multiple support requests and manage competing deadlines

What You'll Bring:

• A proactive, solutions-oriented mindset
• Strong attention to detail and organizational skills
• Ability to work independently while collaborating effectively with team members
• A commitment to delivering outstanding end-user support and service

Note: This position requires working onsite five days per week. Mac support experience is a required qualification.