Associate Application Systems Analyst (SYSMAN)

Overview:

SOSi is currently seeking an Associate Application Systems Analyst in Fort Huachuca, AZ . The ideal candidate will be someone who possesses experience in providing cutting edge services.

Responsibilities:

• Assist with troubleshooting application errors, operating system(s), server hardware, network communications and storage allocation issues within the SYSMAN environment (MECM/SCOM).
• Utilize diagnostic tools to trace and resolve technical problems.
• Utilize ServiceNow ITSM to track and resolve problems impacting continued system operations and make recommendations for any corrective actions required.
• Plan, coordinate, and document the use of revised/updated procedures, processes, and methods for the operations and maintenance of the SYSMAN infrastructure.
• Provide "on-call" support after business hours and during weekends when required.
• Respond to automatically generated trouble tickets for changes in status and assign them to the appropriate analyst.
• Provide guidance to team members as required.

Qualifications:

• Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility.
• HS +2 yrs. similar technical experience or AA/AS or BS/BA.
• An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required.
• Obtain a Microsoft certification w/in 180 days.
• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
• Demonstrate initiative and be results oriented with flexibility and tenacity.
• Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
• Ability to work in a dynamic cross-organizational team environment.
• Strong dedication to provide quality customer service.
• Effective problem-solving skills and inherent decision-making ability.
• Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
• Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.
• Willing to work overtime, holidays, and weekends as necessary.

Preferred Qualifications:

• 1+ Years of MECM or SCOM Administration Experience
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Fundamentals (AZ-900)

Working Conditions:

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).