Data Center Technician

Job Description

Job Description

A Data Center Technician is the technical liaison between the technology teams, customer and the 24x7 Data Center Environment. As a data center technician, you will be responsible for providing on-site data center escalation support for mission-critical equipment. You can provision and troubleshoot a range of data center infrastructure components including, but not limited to hardware, fiber, networking, servers, NAS, and related equipment. You are efficient at collaborating and troubleshooting complex technical issues through Chat, Phone, and Email. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Must be able to work long shifts including nights and weekends. Must have demonstrated expertise in enterprise hardware installation, troubleshooting and repair in two or more of these areas:

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) for all tickets, emails & chats.
• Hardware installation, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware, cabling, troubleshooting and break-fix.
• Provide smart-hands assistance as required for customers within specified SLA response times.
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• Strong working knowledge with server and network hardware/components.
• Data center productivity and support tools, applications, and software including but not limited to (Windows, Linux, SSH, RDP, Putty, KVM, IPMI, Terminal, etc.)
• Provide vendor and client escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop, and implement project process improvement(s).
• General knowledge of server/network equipment and software support configurations.
• Basic understanding of data center power distribution and data center best practices.
• Strong aptitude for independent working environment and high productivity rate.
• Must possess proven problem-solving skills, critical thinking skills and the ability to see tasks through to completion.
• Must be able to work from a ladder, in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Ability to sit, stand, kneel or squat for long periods of time.
• Is comfortable working in a fast-paced environment and multi-tasking
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as server tones.
• This is a THIRD SHIFT role. We offer flexible 8 and 10 hour shifts generally occurring between 9:00PM and 9:00AM.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Must possess at least a High School diploma or GED equivalency.
• Two (2) years’ minimum of data center experience.
• Excellent communication and customer relationship skills.
• Any server, OS, Network, or data center certifications are a plus.
• Must be proficient with Microsoft Word & Excel.

Company Description

PhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises

Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.

Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.

Company Description

PhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises\r\n\r\nPhoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options. \r\n\r\nThrough a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.