Bartender - Hilton PHX Airport

Job Description

Job Description

Hilton Phoenix Airport

2435 S 47th Street

Phoenix, AZ 85034

JOB SUMMARY

The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.

QUALIFICATION STANDARDS

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Previous bartending experience helpful.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.

General Requirements (Continued):

• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Process guests’ checks, collect cash and process credit cards and room charges according to standards.
• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure the lounge areas are kept clean and tidy.
• Be familiar with the computer system.
• Carry out cashiering functions by closing checks and servicing the guest.
• Follow all state liquor laws.
• Assist in maintaining beverage cost.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary report to management.
• Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method)
• Stock and clean glassware.
• Check soda tanks to ensure that they are full and secured properly to the bar.
• Prepare all garnishes.
• Assist in cleaning of tables and all lounge area as needed.
• Ensure overall guest satisfaction