General Manager

Our client is hiring a General Manager to lead one of their flagship residential HVAC and Plumbing brands in Gilbert, AZ. In this role, you’ll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.

Key Responsibilities:

• Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
• Ownership of the local P&L and managing overall financial performance of the brand.
• Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
• Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
• Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
• Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

The 5 Keys to Success:

1. Daily Operational Excellence: Your location runs with discipline. Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.
2. Consistent Financial Results: Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are identified early and corrected.
3. Strong Leaders and Technicians: Leaders and technicians are onboarded well and held accountable. Expectations are clear. Coaching and development happen consistently.
4. Reliable Customer Experience: Customers receive consistent, high-quality service. Issues are addressed quickly.
5. Owner Mentality Leadership: You act with urgency and integrity. You solve problems at the local level. You make decisions in the best interest of the business and the customer.

Qualifications:

• 5+ years of proven experience in an operational leadership role in field services.
• Knowledge of the home service industry, operational rhythm and customer expectations.
• Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Strong financial management skills, including budgeting and financial analysis.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Proficiency in using technology and software systems to drive operational efficiencies.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution skills to improve things big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.
• Preferred Qualifications:
• Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
• Knowledge of ServiceTitan is a plus