Bilingual Spanish/English Customer Service Representative...

Job Description

Job Description

• Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)
• Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States
• Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday
• Job Schedule: 5 days in office
• Tentative Hourly Pay: $21/per hour

Responsibilities:

• Supporting policyholders with insurance product information

• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues

• Provide detailed information about policies statuses

• Assist with basic technical troubleshooting for self-service related issues

• Ability to send transfers to the PFP sales team to increase APV revenue

• Ability to handle claim intake for PFP

• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.

• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.

• Willingness to participate in partnership training and mentoring of Junior Representatives.

• Willingness to perform other duties as assigned.

• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Skills

• Previous experience working as a customer service representative.

• Strong knowledge of worksite products and services

• Friendly and professional demeanor.

• Excellent communication and interpersonal skills.

• Basic computer skills and knowledge of database software.

• Demonstrated attention to detail, organizational skills, and time management skills.

• Ability to work a flexible schedule to meet the needs of the business and performance requirements.

• Ability to remain calm in stressful situations.

• Ability to explain detailed policy concepts in a simple way

• Bilingual skills (verbal, written, read) in Spanish preferred

Education and Experience

• 1-2 years experience of customer service.

• High School Required

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.