Customer Success Engineer

Position Overview

We are currently seeking a versatile and highly motivated Customer Success Engineer to join our team. This role encompasses various responsibilities, including onboarding of new customers, supporting existing customer base, deployments of Nuclearn's software platform on customer's infrastructure, or provisioning of new SaaS instances of the platform. As such, this role requires a balanced mix of technical and business acumen, enabling the candidate to address both IT-related queries and broader business challenges presented by our clients. Proficiency in Linux and application containerization technologies is essential. Please review the comprehensive qualifications listed below. If you are passionate about leveraging technology to create business solutions and wish to play a significant role in a growing startup, this role could be your perfect fit.

You must be a US citizen or permanent resident (e.g. green card holder) to be eligible for this position due to DOE Export Compliance requirements.

Responsibilities

• Customer Support and Relationship Management:
  • Address technical and business-related inquiries from clients, aiming to resolve any issues or concerns swiftly and efficiently.
  • Foster and maintain positive relationships with customers by understanding their specific business needs and ensuring their success with our products.
• Technical Assistance and Implementation:
  • Assist clients in installing and configuring software on on-premise servers, ensuring optimal integration with their existing IT infrastructure.
  • Provide comprehensive support in setting up and configuring cloud environments for customers, addressing any challenges related to system interoperability, security, and performance.
  • Troubleshoot and optimize clients' use of our platform, working closely with our engineering team to resolve technical issues promptly and effectively.
  • Develop technical documentation and guides to facilitate the clients' handling of the software and its features.
• Business Consultation and Advisory:
  • Advise clients on leveraging our solutions to meet their business challenges and achieve their objectives, providing insights tailored to their specific operational context.
  • Engage in consultative discussions with clients, offering recommendations based on a deep understanding of their business models, industry trends, and the potential of our solutions.
• Feedback, Improvement, and Advocacy:
  • Systematically collect and analyze customer feedback, collaborating with product development teams to refine and enhance our solutions in line with client needs and expectations.
  • Act as the voice of the customer internally, ensuring their needs and perspectives are adequately represented and prioritized in product development cycles.
• Software Configuration and Optimization:
  • Work in tandem with clients to tailor the software configuration to their specific requirements, ensuring the optimal functioning of all features and integrations.
  • Proactively identify areas for improvement within client setups, offering solutions and optimizations to enhance system performance and user experience.

Requirements

• Degree in a technical or business-related field.
• 3+ years experience in customer success, technical support, or a related role in a technology company.
• 1+ years experience with application containerization technologies such as Docker and Podman
• 1+ years experience with Linux
• Strong understanding of software and technology, preferably with experience in AI or Machine Learning.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with an analytical approach.
• Business acumen with an ability to understand and address customer business needs.

Desirable Qualifications

• Experience in the nuclear or utility industries.
• Familiarity with generative AI, Postgres, Python, React, and related technologies.
• Proficiency in Azure Cloud, Terraform and Kubernetes
• Previous experience in a startup environment.

Structure

• Full-time
• Salaried position
• Hybrid work environment, 4 days a week in-office, Wednesdays from home.

What You'll Love

• Competitive salary, bonus structure, and equity opportunities.
• Empowering work culture with the opportunity to make substantial impacts.
• Exposure to cutting-edge AI and machine learning techniques.
• Unlimited vacation policy.

If you're excited about the opportunity to make a real difference in a rapidly growing company and have the skills and experience we're looking for, we'd love to hear from you. Apply today to join our dynamic team and help us revolutionize the nuclear and utility industries with innovative AI solutions.