Regional Director - Arizona (General Manager)
- Oversee all business operations for Arizona, ensuring quality, compliance, and client satisfaction across multiple service delivery locations.
- Own full regional P&L and performance against key financial and operational metrics.
- Align regional planning with enterprise strategy to drive growth, margin, and service expansion.
- Optimize staffing models, resource utilization, and clinical access through proactive data analysis and structured decision-making.
- Own strategy around denovo centers, expansion, and relocations.
- Partner with client acquisition on referral source relationship development and management.
- Partner with clinical leaders to ensure high-quality ABA services that are client-centered and outcomes-driven.
- Support fulfillment of prescribed service hours, center-based engagement, and comprehensive care planning.
- Promote clinical consistency and excellence across all service lines and sites.
- Lead, coach, and develop a diverse team of operational and clinical leaders.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Build internal leadership pipelines and ensure high engagement and retention across the region.
- Serve as a key thought partner to the Senior Vice President, helping shape and execute strategic initiatives across the state.
- Provide actionable reports on KPI performance and offer recommendations to drive improvements.
- Collaborate cross-functionally with departments such as Talent, Finance, Clinical, and Compliance to ensure alignment and performance.
- Number of BIs and Supervisors in service
- Prescription fulfillment rates
- Hours delivered per client, per BI, and per BCBA
- New client growth with comprehensive authorizations
- Center-based engagement and daily hours served
- Denovo path to center profitability
- Gross margin
- Revenue optimization
- Operating with a business owner’s mindset
- Leading with purpose, compassion, and urgency
- Driving execution through structure, data, and accountability
- Building future leaders while developing high-performing teams
- Collaborating cross-functionally and embracing feedback for improvement
- Bachelor’s degree in Business, Healthcare Administration, Psychology, or related field (Master’s or BCBA preferred)
- Minimum 5 years in healthcare or ABA operations, including 2+ years of multi-site leadership experience
- If no ABA experience, willingness to build deep knowledge around clinical and operational models
- Proven ability to lead multi-site operations and manage P&L accountability
- Strong command of data-driven decision-making and strategic planning
- Excellent communication, leadership, and stakeholder engagement skills
- Willingness to travel throughout the region as needed – RDs are expected to spend significant in-person time with their teams
- Ability to sit, type, and view computer screens for extended periods
- Ability to lift/move up to 10 pounds occasionally
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