Customer Service Rep - Flooring knowledge *Acctivate experience a plus

Job Description

Job Description

We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing, filing and sales support.

The job functions would include but not limited to:

· Answer incoming calls

· Answer pricing or product questions from customers who call in over the phone

· Communicate with the sales team regarding customer inquiries or issues

· Greet customers as they come into the showroom

· Be able to present the QDI product line and answer questions from customers

· Follow up on leads and pass to outside sales team

· Specific marketing projects assigned by GM or Operations Manager

· Answer pricing or product questions over the phone

· Attend industry related networking events when necessary

· Ordering office supplies

· Maintaining sample room and updating sample inventory

· Filing

Successful candidates will have the following:

• Wholesale flooring experience knowledge. Acctivate experience a plus but not required.
• 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply
• Bi-lingual helpful

we are hiring a Logistics Scheduling Coordinator to help us deliver best-in-class service to our customers and teams.

At QDI Surfaces, we value professionalism, reliability, and clear communication. We invest in employees who demonstrate these strengths from day one.

Position Overview:
The Logistics Scheduling Coordinator manages daily scheduling, routing, and tracking of deliveries, working with both our company trucks and third-party freight carriers. This role is key to ensuring operational excellence and outstanding customer service.

We’re looking for someone highly organized , proactive , and detail-obsessed — ready to make an immediate impact.

Key Responsibilities:

• Schedule, coordinate, and track deliveries with internal drivers and external freight providers.
• Maintain accurate, up-to-date shipment records using Excel and internal systems.
• Communicate proactively with drivers, customers, and internal teams to ensure smooth, on-time deliveries.
• Collect and verify all information needed for accurate billing and documentation.
• Quickly adapt to schedule changes and keep all parties informed.

What We’re Looking For:

• Strong proficiency in Microsoft Excel and Outlook (required).
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational habits.
• Team player who can also work independently and problem-solve under pressure.
• Reliable attendance and punctuality are essential.
• Logistics, dispatching, or scheduling experience is a plus, but not required if you demonstrate strong aptitude and work ethic.
• Experience with Acctivate software is a bonus.

Job Details:

• Schedule: Monday–Friday, 7:00 AM–4:00 PM and Alternating Saturdays
• Location: QDI Surfaces – Phoenix Branch (2633 N 24th Drive, Phoenix, AZ 85009)
• Pay: Starting at $20/hour (higher depending on experience)

Benefits:

• Full Health Insurance after 90 days
• 401(k) Plan after 1 year
• Paid Time Off (PTO)
• Employee Discounts on QDI Surfaces materials

Additional Requirements:

• Background check and drug screening are mandatory.

How to Apply:
Submit your resume and a brief cover letter explaining why you are the right fit for this role.

To confirm attention to detail, please include the phrase "organized and accountable" somewhere in your cover letter.
(Only applications following this instruction will be considered.)

Company Description

Company

QDI Surfaces is seeking qualified Team Members to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings Team Members for our Phoenix Showroom.

Company Description

Company\r\n\r\nQDI Surfaces is seeking qualified Team Members to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings Team Members for our Phoenix Showroom.