HR Specialist, Shared Services
- Serve as the first point of contact for walk‑up questions and HR Helpdesk tickets, providing Tier 1 guidance or routing inquiries to the appropriate HR partner.
- Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
- Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
- Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
- Monitor open cases to ensure Service Level Agreements (SLAs) are met and proactively follow up where needed.
- Help curate and maintain HR knowledge base content to ensure accuracy and usability.
- Maintain employee files and HRIS records, ensuring accuracy, compliance, and timely updates.
- Support pre‑boarding and onboarding activities, including I‑9 verification, HRIS document completion, and new‑hire orientation logistics.
- Prepare documentation, process routine HR transactions, and support data entry and reconciliation tasks related to pay, employment history, and HR systems.
- Assist with international transfers, contractor conversions, and work authorization documentation.
- Coordinate with cross‑functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters.
- Provide consistent administrative support to Internal Audit, Legal, Immigration, and HRIS teams.
- Support labor law posting compliance for onsite and remote employees.
- Support government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
- Assist with cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments.
- Support vendor relationship management, including documentation, tracking, and coordination of HR related services.
- High School degree or GED required.
- 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused administrative role, or 1+ year with a higher‑level degree.
- Experience supporting audit, compliance, or SOX related processes is a strong plus.
- Strong proficiency in Excel, Word, and PowerPoint.
- Bilingual (Spanish), preferred.
- Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
- Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
- Ability to manage confidential information with discretion and professionalism.
- Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.
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