Customer Service Representative POST NUMBER: 439980
Job Summary
We are looking for a friendly, detail-oriented, and customer-focused Customer Service Representative to assist customers with inquiries, resolve issues, and provide outstanding support. The ideal candidate is an excellent communicator with a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently while maintaining a positive attitude.
- Process orders, returns, and exchanges as needed.
- Maintain customer records and update account information in the system.
- Collaborate with other departments to ensure customer needs are met.
- Identify opportunities to upsell or recommend additional services.
- Follow company guidelines and procedures to ensure a high level of customer satisfaction.
Experience: 1 years of customer service or related experience.
Technical Skills: Proficiency in CRM software, Microsoft Office, and/or live chat platforms.
Soft Skills: Excellent communication, problem-solving, and active listening skills.
Preferred: Bilingual skills and experience in a call center or retail environment are a plus. Salary Range: $55,000 to $65,000
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