Bilingual Customer Service & Sales Support Lead
Job Description
Job Description
Benefits:
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Support the sales team by helping customers with order questions, service issues, and financing support
- Solve problems quickly and with empathyturning complaints into opportunities
- Follow up with customers to ensure satisfaction and build lasting relationships
- Train and guide other store team members on service best practices
- Handle escalated customer concerns with professionalism and urgency
- Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly
- Help improve in-store service systems and processes
- Fluent in Spanish and English
- 2+ years of customer service experience (retail or furniture preferred)
- Positive, team-first mindset and strong people skills
- Comfortable learning point-of-sale, CRM, and order tracking systems
- Organized, dependable, and good under pressure
- Leadership experience is a plus, but not requiredwell train the right person
- Real opportunities to grow into sales or store leadership
- On-the-job training and mentoring
- Supportive, family-owned business culture
- Make a visible difference for your team and your customers
- Full Time or Part Time
- $17-$23 an hour with opportunity for bonuses and spiffs
- Were open MondaySaturday from 10am to 8pm and Sunday from 11am to 5pm .
This is a full-time, in-store position with flexible shifts , including weekend availability . Well work with you to create a schedule that fits your life while supporting our team and customers. - On the job training
- Health Insurance, Dental / Vision
- Life Insurance
- Paid Vacation and Holidays
- Paid Personal / Sick Days
- Paid Training
- Generous Employee Discounts
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