Bilingual Customer Service & Sales Support Lead

Del Sol Furniture & Mattress
Phoenix, AZ

Job Description

Job Description

Benefits:

  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Del Sol Furniture & Mattress is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales flooryou might be a great fit.

This is not a call center job. Youll be on the floor at our furniture store , directly supporting customers and helping our sales team deliver an amazing buying experience.

What You'll Do:

  • Support the sales team by helping customers with order questions, service issues, and financing support

  • Solve problems quickly and with empathyturning complaints into opportunities

  • Follow up with customers to ensure satisfaction and build lasting relationships

  • Train and guide other store team members on service best practices

  • Handle escalated customer concerns with professionalism and urgency

  • Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly

  • Help improve in-store service systems and processes

What We're Looking For:

  • Fluent in Spanish and English

  • 2+ years of customer service experience (retail or furniture preferred)

  • Positive, team-first mindset and strong people skills

  • Comfortable learning point-of-sale, CRM, and order tracking systems

  • Organized, dependable, and good under pressure

  • Leadership experience is a plus, but not requiredwell train the right person

Why Join Us:

  • Real opportunities to grow into sales or store leadership

  • On-the-job training and mentoring

  • Supportive, family-owned business culture

  • Make a visible difference for your team and your customers

This is an in office position in Central Phoenix.

  • Full Time or Part Time
  • $17-$23 an hour with opportunity for bonuses and spiffs
  • Were open MondaySaturday from 10am to 8pm and Sunday from 11am to 5pm .
    This is a full-time, in-store position with flexible shifts , including weekend availability . Well work with you to create a schedule that fits your life while supporting our team and customers.
  • On the job training

Benefits/Perks:
  • Health Insurance, Dental / Vision
  • Life Insurance
  • Paid Vacation and Holidays
  • Paid Personal / Sick Days
  • Paid Training
  • Generous Employee Discounts

Posted 2025-09-01

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